doni8's Privacy Policy

1. Introduction

doni8 ("we", "our", or "the platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") explains in detail what information is collected about you when you use our website doni8.bar, how that information is used, who it may be shared with, and what measures we take to protect your data.

Please read this Policy carefully before using our services. By opening an account on our platform or continuing to use our services, you agree to the terms set out in this Privacy Policy.

This Policy applies alongside doni8's Terms and Conditions and both should be read together.

2. Data Collection

We collect information about you from various sources. The types of information collected are described in detail below:

2.1 Information Collected Directly from You

When you create an account on doni8 or use our services, the following information is collected directly from you:

• Full name (in Bengali or English)
• Date of birth (for age verification — the service is for those aged 21 and above only)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket account number or bank account details)
• Identity document details (National ID / NID or passport — for verification purposes)
• Profile photo (optional)

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address
• Device type, operating system, and browser version
• Time and location of website access (at country and zone level)
• Page visit history and usage patterns
• Cookie and session data (see Section 6 for details)
• Transaction history and game play records

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as:

• Payment processors (for transaction verification)
• Identity verification services
• Third-party service providers related to fraud prevention

3. Data Use

We use the information collected for the following legitimate purposes:

3.1 Service Operation & Improvement

• To create and manage your account
• To process deposits, withdrawals, and transactions
• To personalise your gaming experience
• To improve platform performance and security
• To identify and resolve technical issues

3.2 Identity & Age Verification

doni8 is for people aged 21 and above only. We use the identity document details provided at account registration to confirm age and prevent fraudulent activity.

3.3 Customer Support

We use your contact information and account details to respond to your questions, complaints, or requests for assistance. Our support team provides service in Bengali and English, 24/7.

3.4 Legal & Regulatory Obligations

We retain and use the necessary information to comply with anti-money laundering (AML) requirements, fraud prevention, and applicable legal obligations.

3.5 Responsible Gaming

By analysing your gaming behaviour data, we are able to ensure responsible gaming. If unusual activity is identified, our team may reach out to you.

3.6 Communications & Notifications

If you have given consent in your account, we may notify you about the following:

• Account activity and security alerts
• Transaction confirmation notifications
• Promotional offers and bonuses (with your consent only)
• Policy change notifications

4. Data Storage & Security

doni8 gives the highest priority to the security of your personal information. We apply industry-standard security measures:

4.1 Encryption Technology

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers secure. Payment-related data is stored with AES-256 encryption.

4.2 Access Controls

Only staff members who need access to your personal information — and who are bound by strict confidentiality agreements — can access it. We conduct regular access audits.

4.3 Data Retention Period

We retain information for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally retained for up to 5 years.

4.4 Response to Data Breaches

If a data breach occurs and it poses a high risk to your rights and interests, we will notify you as quickly as possible and take the necessary corrective measures.

5. Sharing Data with Third Parties

doni8 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with certain trusted partners to operate our services:

• Payment processors: bKash, Nagad, Rocket, and authorised banks — to complete transactions
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others — to deliver gameplay services
• Identity verification services: to confirm age and identity
• Cybersecurity service providers: for fraud prevention and system protection

These partners only have access to the information necessary for their specific operations and are contractually bound to adhere to our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government or regulatory authority, or to comply with applicable law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. If such a change occurs, we will notify you in advance.

5.4 With Your Consent

Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.

6. Cookies & Tracking

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Necessary for login sessions, security verification, and core platform functions. Without these, the service will not work properly.
• Performance cookies: Help analyse website speed and performance. This information is anonymous and is not used to identify individuals.
• Functional cookies: Help remember your language preferences, theme settings, and similar choices.
• Analytics cookies: Collect statistical data to understand user behaviour, which is used to improve the platform.

6.2 Cookie Controls

You can accept or decline cookies from your browser settings. However, disabling essential cookies may prevent some important platform functions from working properly, such as maintaining a login session.

6.3 Similar Technologies

In addition to cookies, we may use local storage, session storage, and web beacon technology, which serve similar purposes and fall under this Policy.

7. Your Rights

You have the following rights over your personal information. To exercise these rights, contact us directly:

7.1 Right to Know

You have the full right to know what information we hold about you. Contact us to receive a copy of your stored information.

7.2 Right to Correction

You have the right to correct or update any inaccurate or incomplete information in your account. This can be done through account settings or via the support team.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain certain information for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your data for marketing communications or profiling. You can unsubscribe from promotional messages at any time.

7.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format.

7.6 Right to Object to Automated Decision-Making

You have the right to request a review if a significant decision about you is made solely through an automated process (without human involvement).

To exercise any of the above rights, please contact our customer support team. We will respond to your request within 30 business days.

8. Children's Privacy

doni8 is for individuals aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is a mandatory step during account registration. If we learn that someone under the age of 21 has created an account, that account will be suspended immediately and all associated data will be deleted.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

9. Policy Changes

We may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes: a notification to your registered email and a clear notice on the platform
• For minor changes: updating the "Last Updated" date at the top of this page

Continuing to use our platform after any changes will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you do not agree to the updated policy, please request to close your account and stop using the platform.

10. Contact

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.